Case Analysis: Computerized Provider Order Entry at Emory Healthcare *Instructions: You are asked several questions below. A thorough presentation of your answer is expected. All assertions, including Yes/No answers, should be explained thoroughly and concisely. Describe the order entry process at Emory before CPOE. What were the steps? Who were the participants? What were the constraints and/or problems? Describe the order entry process at Emory after CPOE. What were the steps? Who were the participants? What were the constraints and/or problems? From a change management perspective (i.e., using the Lewin-Schein change model and Kotter’s Steps), what did Emory do correctly? Incorrectly or insufficiently? Use each of the TPB, TRA, and TAM to explain the status of acceptance of the new system. Use examples from the perspectives/thoughts/statements of Emory’s physicians and nurses. Why is EUHM different? Use TPB, TRA, and TAM to predict what will happen with acceptance of CPOE and EUHM. Justify your assertions.

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