business operations and administration Paper instructions: Prepare and submit a paper responding to the following items: FOR THE FIRST 4 PAGES: Use the online library, Internet, required reading, and other resources to research and develop a more complete appreciation of business operations and administration. ( NO INTERNET SOURCES) ALL SOURCES MUST BE PEER REVIEWED AND SCHOLARLY Based on your findings, write a scholarly paper that clearly addresses the following: Identify and describe an area of business operations and administration to include the services provided, key personnel within the department, and how this department supports or is supported by other departments. Identify and describe at least two trends that have an impact on the setting you selected. These can be trends related to supply and demand, political climate, regulatory, demographic changes, or patient care. Evaluate the impact of these trends on business operations and administration. A nalyze the trends, and thinking as a healthcare administrator, how do you capitalize on these trends to improve operation and bottom line performance? How can you mitigate the negative impact of the trends? Assignment Expectations: Please use 4-6 peer reviewed scholarly sources, please use 1 or 2 sources at least from reading list below. USE SUBHEADINGS TO ORGANIZE FOR the SECOND HALF ( 4 pages) The purpose of this assignment is to benefit from the perspective of a leader in the area of business operations and administration. This can be where you currently work or have access to members of the leadership team. You are asked to use the same area of business operations and administration you researched for the Case Assignment. This will allow you to see what you learned from your research in a real-world application. (Note: you will not be asked to reveal any proprietary or confidential information in your reports. Most of your reports will be based on your observations. Prepare and submit a paper responding to the following items: Provide an overview of the business operations and administration area you have chosen. Conduct an interview with a member of the leadership team responsible for the department/unit. In your interview be sure to address, at a minimum, the following: Provide background information on the interviewee (title/position, summary of academic and professional background, etc.). Identify trends (e.g., supply and demand, political climate, regulatory, demographic changes, or patient care) that are impacting this area of business operations and administration and how these are being leveraged or mitigated by the leadership. Identify the challenges (micro or macro level) this department is experiencing. How are they addressing these challenges? 4. Based on your interview and the research you have conducted for both the Case and SLP assignments, create a table that illustrates the similarities and differences in trends between the research conducted for the Case Assignment and the feedback in the interview. Analyze and discuss the findings shown in the table. This analysis should include both quantitative and qualitative approaches to analyzing the data. PLEASE REMEMBER TO INCLUDE AT 4-6 scholarly sources, NO INTERNET SOURCES. PLEASE USE 1-2 from the reading list below. Chassin, M., Loeb, J. Schmaltz, S., and Wachter, R. (2010). Accountability measures – Using measurement to promote quality improvement. The New England Journal of Medicine, 363(7), 683. Shen, Y. and Eggleston, K. (2009). The effect of soft budget constraints on access and quality in hospital care. International Journal of Health Care Finance and Economics, 9(2), 211-233. Valdmanis, V., Rosko, M., and Mutter, R. (2008). Hospital quality, efficiency, and input slack differentials. Health Services Research, 43(5), 1830-1848. Retrieved from Hospital Quality, Efficiency, and Input Slack Differentials. Supplemental Resources Donabedian, A. (1980). Explorations in quality assessment and monitoring, vol. 1: The definition of quality and approaches to its assessment. Chicago: Health Administration Press. Kavilanz, P. (2010, January 13). Health care: A goldmine for fraudsters. Retrieved from http://money.cnn.com/2010/01/13/news/economy/health_care_fraud/ Olsen, K. (n.d). Outpatient outlook. Retrieved from http://www.healthleadersmedia.com Presentation from an established healthcare administrator, Michael A. Young, CEO, Grady Health System-IMPACT, on management within the sector. Provides a tour of the “behind the scenes” plant and facilities of Sinai Hospital. Shortell, S. M. & Kaluzny, A. D. (2006). Health Care Management: Organizational Design and Behavior (5th ed.). Clifton, NY: Delmar, p. 428. Study shows alarming trends in outpatient care. (2009, April 21). Retrieved from http://www.surgistrategies.com

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