Business and Financial Considerations for Health Information Technology Maintenance and Support

To prepare for this Discussion, review the information on the post-implementation operational aspects of an information technology solution presented in this week’s Learning Resource readings, as well as the perspectives provided by the presenters in this week’s Course Media on the maintenance and support of information technology in health care organizations. In addition, research methods that may be utilized to ensure the successful operation and maintenance of health information technology on an ongoing basis. In conducting your research, use both scholarly journal databases and resources available on the World Wide Web from reputable organizations, such as industry/trade associations.

post a comprehensive response to the following:
Describe the key elements associated with the ongoing operation, maintenance, and support of health information technology. What are the potential financial and non-financial consequences to a health care organization if these aspects of the technology’s maintenance and support are not adequately resourced and/or budgeted? Why do you believe such under-resourcing happening? What strategies might an organization employ to avoid them? Support your analysis using examples and ideas discovered in your research.

****REMEMBER TO USE IN TEXT CITATIONS
Readings
Course Text: Beyond Return on Investment: Expanding the Value of Healthcare Information Technology

Chapter 4, “The Information Technology Adoption Culture and Risk: Drivers of Value Realization”

This chapter focuses on the various types of information technology adoption cultures, including innovators, pragmatists, and mainstream adopters. It also explains how each culture’s goals for value realization are different and how each culture evaluates the level of risk aversion. The authors also consider the implementation of culture-specific strategies to encourage adoption.

Course Text: Technology Acquisition: Buying the Future of Your Business

Chapter 5, “Negotiations”

In this chapter, the author describes the negotiations process for the organizational adoption and acquisition of information technology, and he delineates the role that the negotiation team plays in the process.

Chapter 6, “Implementation”

In this chapter, the author explains the implementation process for the organizational adoption and acquisition of information technology, and describes the respective roles of the internal and vendor implementation teams in the process.

Chapter 7, “Operations”

In this chapter, the author describes the operations process for the organizational adoption and acquisition of information technology. The author also examines the roles played in the process by the internal and vendor support teams, as well as by the technology’s end user.

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